MCD Train support
Help when your training should not wait.
Email hello@mcdtrain.com for account, privacy, programme or integration support.
Strava connection
Open Connections in MCD Train to connect, change import or export preferences, sync, or disconnect. If a connection stops working, disconnect and reconnect it to grant the current permissions. Recent imported summaries are shown only in your current session; press Sync now again after reloading.
Apple Health
Health access is controlled in the iPhone Health app and Settings. Confirm MCD Train has permission for each data type you want to use, then reopen MCD Train. You can continue using workouts without Apple Health.
Android app
The Android app uses the same MCD Train account and live training data. If a page does not load, check your connection and use Try again. Photo uploads use Android's system file picker, so the app sees only the file you select.
Account and deletion
For sign-in help, data access or correction, email us from the address on your MCD Train account. To delete your account, sign in, tap your profile picture and choose Delete account. The account deletion page explains what is removed.
Community safety
Use the Report control beside a profile, feed comment or private coaching message to alert MCD Train. Use Block to immediately remove the connection and prevent further contact. Reports are reviewed by the MCD Train owner. For urgent safety concerns, email hello@mcdtrain.com.
Response
We aim to reply within two working days. For a safety emergency, contact the appropriate emergency service rather than waiting for app support. Review our Privacy Notice and Terms.